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info@allstatestransport.com

Phone: 212-840-2818
Toll Free: 888-840-8455
Fax: 212-840-6707

All-States Auto Transport
16 West 45th Street
FL 4
New York, NY 10036

MC#367845

 F.A.Q.  |  Before You Ship  |  Terms  |  Travel Services  |  Join Our Team 
Frequently Asked Questions

Is All-States Auto Transport licensed?
How far in advance should I schedule my vehicle pick up?
How long will it take to pick up and deliver my vehicle?
If I cannot be reached at delivery time, what happens to my vehicle?
How do I pay for services?
Will you pick up and deliver my vehicle door-to-door?
What if my vehicle does not run?
If I cancel my order will I receive a refund?
Can I ship personal items in my vehicle?
Is my car insured?

Q. Is All-States Auto Transport licensed?
A. Yes.

Q. How far in advance should I schedule my vehicle pick up?
A. The more notice we have the better. Trucks pick up and deliver vehicles all over the country. With advance notice we can better schedule your vehicle's pick up. If you are leaving the area, you must plan enough time for us to pick up the vehicle before you go. If, for some reason, this cannot be done, you must have an alternate party (friend, relative, neighbor) who will be able to release the vehicle to the trucker for you. They will have to sign for you as well.

Q. How long will it take to pick up and deliver my vehicle?
A. A coast-to-coast trip usually takes 10-14 days. Shorter trips can take from 3-10 days, depending on the distance. Traffic, weather, law limitations on truckers in regard to time and distance traveled, and truck breakdowns are other factors that can delay a trip.

Q. If I cannot be reached at delivery time, what happens to my vehicle?
A. We will make every effort to contact you during the 24-hour period prior to delivery time. If you are not available for delivery we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage lot. Both options will cost you more. Let us know as soon as possible if you will not be available for delivery.

Q. How do I pay for services?
A. A deposit or prepayment must be received in our office, before your vehicle is scheduled for transport. All deposits or prepayments must be in the form of Credit Card, Money Order, Cashier's Check or Cash. For your convenience, we accept all major Credit Cards. The balance is due to the driver in the form of Cash, Certified Check or Money Order made out to the carrier. Our truckers are not able to handle credit card payments.

Q. Will you pick up and deliver my vehicle door-to-door?
A. We will make every effort to give you door-to-door service. Due to the size of the carrier vehicles we use, 9-10 car haulers, we might not be able to get to your door. In addition, local laws may prohibit certain truck sizes to travel on their streets. If we cannot get to your door, we ask that you help us by meeting our truck at a convenient location such as a parking lot close to you.

Q. What if my vehicle does not run?
A. Please let us know before a truck is sent to pick up your vehicle, so that we can send the proper carrier truck for the specific vehicle to be transported. We will add additional charges to an inoperable vehicle in our quote if you inform us up front of the vehicle's condition. We will add $200 plus loading and unloading charges to your quote if we are not informed of the vehicle's true condition.

Q. If I cancel my order will I receive a refund?
A. If you cancel your order, you will be assessed an administration fee of $150. Any additional monies paid will be refunded.

Q. Can I ship personal items in my vehicle?
A. We prefer that you do not place any personal items in your vehicle. Whereas the vehicle that is being transported by us for you is insured, the contents are not. We are not responsible for your personal items or the damage they may cause to your vehicle. The Department of Transportation does not legally allow for the transport of household goods (meaning personal items) in vehicles being transported by auto carriers. In addition, trucks are weighed at highway weigh stations. If found over their allowed licensed weight, they may be fined. This fine may be passed on to you, the customer who caused the overweight infraction. If you insist on placing personal items in the vehicle, make sure the items are not too heavy, are placed in the trunk, if possible, and are not higher than the bottom of the windows. If the driver's view will be blocked when trying to load and unload the car, there may be an additional fee. In addition, make sure you do not leave any item in the car that you cannot do without. This includes, any needed medication, any needed keys, explosives, guns, ammunition, flammable products, narcotics, negotiable instruments, legal papers, alcoholic beverages, jewelry, furs, live pets, plants, contraband and any articles of unusual value. Please remember these rules when shipping with any carrier.

Q. Is my car insured?
A. Your vehicle is insured for the Blue Book value the entire time it is on the truck upon which your car is shipped. Occurrences not covered are clearly listed on your Transport Order and on the Bill of Lading. A condition report is done on pick up. You or your agent, and the truck driver both sign this report and a copy is given to the person at the pick up of the car. The same report is presented upon delivery of the vehicle. You should compare the condition of the car to the report thoroughly at that time. If for some reason, you feel that some damage has occurred, you must note it on the report before you sign it and before the driver leaves. Any claims made after this time will not be honored.

We have attempted to answer some of the questions people most often ask. If there is something that we missed, please feel free to give us a call and one of our professional representatives will be happy to assist you. Thank you for your time and interest.


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